Insurance Claims Handler
3 days ago
Job Title: Insurance Claims Handler
Salary: £28,000 - £32,000
Location: South East
At Lawes Recruitment (UK) Limited, we are seeking a highly motivated and well-organised Insurance Claims Handler to join our team. As a Liability Claims Account Coordinator, you will be responsible for supporting our clients' global network operations and their global clients with a range of day-to-day tasks associated with the coordination of one of their largest global insurance programmes.
Key Responsibilities:
- Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
- Support ensuring timely and accurate processing of claims in compliance with client, Insurer, and our clients' requirements.
- Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
- Develop and implement strategies to prevent future escalations.
- Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
- Ensure accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Develop and maintain strong client relationships through effective communication and exceptional service.
- Identify opportunities for process improvement within the claims management workflow.
- Implement best practices to enhance efficiency and accuracy in claims handling.
- Deal with day-to-day communication from hubs with assistance on complaints, programme, or system-related enquiries.
- Monitor SLAs and client KPIs and provide guidance/training on any improvement areas detected.
- Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
- Review system claim records to ensure claims are being managed proactively and within SLA.
Requirements:
- Effective communication skills and an interest in developing client servicing skills.
- Good eye for detail.
- Able to work on own initiative.
- Excellent time management and organisation skills.
- Flexibility and a willingness to take on responsibility to benefit personal development.
- Insurance claims handling experience. (Cert CII or equivalent, qualified or working towards preferable).
- Minimum 2 years experience of Liability claims handling.
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