Hospitality Excellence Lead

3 days ago


Manchester, United Kingdom Clayton Hotel Manchester Airport Full time
Job Summary:

We are seeking an experienced Hospitality Excellence Lead to join our team at Clayton Hotel Manchester Airport. As a key member of our management team, you will be responsible for driving exceptional customer experiences and increasing online reputation through excellent guest service.

Your Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Collaborate with department heads to identify areas for improvement and develop action plans
- Analyze guest feedback to inform decision-making and drive continuous improvement

Requirements:
- 5+ years of experience in hospitality, preferably in guest relations or management
- Strong leadership and strategic planning skills
- Excellent communication and interpersonal skills

About Our Culture:
Dalata Hotel Group is a dynamic and innovative company that values teamwork, excellence, and individuality. We are committed to creating memorable experiences for our guests and fostering a positive work environment for our employees. As a Hospitality Excellence Lead, you will be part of a collaborative team that drives results through exceptional service and dedication.

Salary: £65,000 - £80,000 per annum, depending on experience.

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