Emergency Call Centre Operator
1 day ago
Job Summary:
Blue Arrow is seeking an experienced Emergency Call Centre Operator to join our team at Chelmsford Hospital. As a key member of our crisis helpline team, you will be responsible for responding to emergency calls in a fast-paced and dynamic environment.
Key Responsibilities:
- To respond promptly and effectively to emergency calls, providing clear guidance and support to callers experiencing crisis situations.
- To remain calm under pressure, prioritizing tasks and managing multiple calls simultaneously while maintaining a high level of professionalism and empathy.
- To work collaboratively with colleagues to ensure seamless call handling and effective resolution of complex situations.
Requirements:
- Relevant experience in crisis management or a related field, with a strong understanding of emergency protocols and procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with callers from diverse backgrounds.
- Ability to remain composed under pressure and make sound judgments in high-stress situations.
What We Offer:
- A competitive salary of £38,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge in crisis management.
- A supportive and collaborative work environment that values employee well-being and recognition.
How to Apply:
Please submit your application, including your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to reviewing your application.
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