Reservations Supervisor

4 weeks ago

North Holmwood, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time
Reservations Supervisor Opportunity

We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Mercure Box Hill Burford Bridge Hotel. As a key member of our hotel operations team, you will be responsible for managing and supervising the reservations and sales function, ensuring exceptional customer service and maximizing revenue opportunities.

Key Responsibilities:
  • Manage and delegate daily activities for the reservations and sales team
  • Maximize revenue opportunities through effective sales strategies and techniques
  • Review business plans and identify areas for improvement to meet set targets
  • Contribute to the development and implementation of the hotel's sales strategy
  • Lead by example, promoting a culture of high standards for customer service, relationship building, and sales techniques
  • Develop and implement effective succession planning and career progression opportunities for team members
Requirements:
  • Proven experience in hotel reservations and sales management
  • Strong leadership and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of hotel property management systems

We offer a competitive salary and benefits package, as well as opportunities for career growth and development within the hotel group. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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