Customer Service Liaison
2 days ago
We are seeking an experienced Customer Service Liaison to join our team at Belcan in Macclesfield. As a key member of our on-site team, you will be responsible for ensuring seamless communication between the customer and frontline FM services.
The ideal candidate will have a strong background in customer service, problem-solving, and communication. You will oversee handling incoming customer requests, enquires and complaints, and assign them to the relevant areas of responsibility.
You will also follow up on requests until they are completed, ensuring the customer is updated on any issues or delays. As the 'voice and face' of the Service Desk, you will act as the main link between the customer and our team.
Main Responsibilities- Manage customer communications, managing their needs and requirements.
- Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.
- Candidate should have excellent customer service skills and experience.
- Possess polite telephone manner and a positive attitude towards customer focus and care.
- Hold a working knowledge of SAP and IT literacy.
As a valued member of our team, you will receive comprehensive training and guidance from our experienced staff. Our benefits package includes a competitive salary, pension scheme, life assurance, food and drink discounts, and our salary sacrifice schemes.
We look forward to welcoming you to our team and supporting your career growth and development within Belcan.
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