Retail Operations Manager
4 weeks ago
Crisis, a national charity for people experiencing homelessness, seeks an experienced Shop Manager to lead its new Ealing Broadway location. The ideal candidate will have a proven track record in retail management, with a genuine interest in charity retail and a commitment to Crisis's mission to end homelessness.
Salary
The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience. Our competitive salaries are fixed to counter inequity, and we do not negotiate at offer stage.
About the Role
In this exciting opportunity, you will be responsible for leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant and fun place to shop, work, and volunteer. You will have the autonomy to develop your shop and engage with the community, attracting volunteers and donations locally. Your goal will be to achieve ambitious sales and training targets, maximizing the impact on our mission to end homelessness.
Key Responsibilities
- Lead a team of staff and volunteers to deliver exceptional customer service.
- Develop and implement strategies to increase sales and improve the customer experience.
- Build relationships with local community groups and organizations to attract volunteers and donations.
- Maintain accurate records of sales, stock levels, and team performance.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 2 years' experience in retail management, preferably in a charity or non-profit organization.
- Proven track record in achieving sales targets and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work collaboratively with colleagues and stakeholders to achieve shared goals.
Benefits
We offer a range of benefits, including:
- Competitive salary and bonus scheme.
- Interest-free loans for travel season tickets, cycles to work, and deposits for rented accommodation.
- Pension scheme with employer contribution of 8.5%.
- 28 days' annual leave (pro rata), increasing to 31 days with service, plus option to purchase up to 10 additional days' leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around core hours 10am-4pm.
- Wellbeing leave to be used flexibly.
- Two days' wellbeing leave (pro rata).
How to Apply
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymized as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead, we ask you to complete the work history section and answer the screening questions for us to assess you fairly and objectively.
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