Customer Relations Advisor

4 days ago


Hawick, Scottish Borders, United Kingdom Scottish Borders Council Full time

Job Details

Grade: 5A
Hourly Rate: £13.70 - £14.83
Salary: £24,995.90 - £27,058.15 per annum
Contract Duration: Temporary Secondment Cover
Hours: 35.00

We have an exciting opportunity for 2 highly motivated Customer Advisors to join our team at the Scottish Borders Council. The posts are full-time; post 1 is temporary up to 31/03/2025, and post 2 is temporary up to 04/10/2026.

You will provide advice and support to customers via telephone, email, live chat, and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Key Responsibilities

  • Provide advice and support to customers via various channels.
  • Deliver exceptional customer service while resolving customer queries.
  • Work collaboratively with the team to achieve service delivery goals.


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