Service and Support Specialist for Healthcare Equipment

21 hours ago


Northampton, Northamptonshire, United Kingdom CV Library Full time
Role Overview: As a Junior Service Engineer specializing in Medical X-Ray Systems, you will play a crucial role in supporting our customers and delivering exceptional service. Your primary responsibilities will include providing technical assistance, performing remote troubleshooting, guiding customers through problem-solving processes, and escalating unresolved issues to field service engineers. We are looking for a skilled individual with a strong background in electronics or a related field, excellent customer service skills, and a confident and professional manner.

Responsibilities:
  1. Provide technical assistance to customers via phone and email.
  2. Perform remote troubleshooting and determine effective resolutions for issues.
  3. Guide customers through problem-solving processes.
  4. Escalate unresolved issues to field service engineers.

Requirements: To succeed in this role, you should possess a qualification in electronics or a related field, excellent customer service skills, a confident and professional manner, flexibility, and a determination to seize opportunities and resolve complex challenges. A full UK driving license is also required.

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