Food and Beverage Operations Leader

2 months ago

London, Greater London, United Kingdom Apex Hotels Full time

Why Join Apex Hotels?

We warmly welcome you to become a part of the Apex family as the Food and Beverage Operations Leader. At Apex Hotels, we prioritize genuine care for our guests and each other, embodying our core values of Trust, Passion, Friendliness, and Teamwork. These principles empower you to express your individuality and creativity in this role, leading a vibrant and supportive Food and Beverage Team. Our unique personality and commitment to hospitality set Apex Hotels apart.

Role Overview:

As the Food and Beverage Operations Leader, you will demonstrate exceptional attention to detail, creativity, and innovation, all while identifying and seizing sales opportunities. Your dedication to team development will be paramount, as you strive to create outstanding experiences for our guests, ensuring that the highest standards of customer service are consistently met.

You will be approachable and friendly, always willing to go the extra mile for our guests, delivering consistently excellent service while leading by example.

Your responsibilities will encompass:

Coordinating and guiding staff to ensure outstanding customer service within the dining and bar areas. Overseeing daily operations of the dining and bar services, including breakfast, lunch, dinner, room service, and catering for larger events. Maximizing sales, profitability, and customer satisfaction. Responding to company audits to ensure ongoing improvements. Managing the food and beverage budget in relation to occupancy, departmental expenses, and staff scheduling. Ensuring adherence to administration, cash control, stock management, and security protocols by yourself and team members. Recruiting and training staff. Planning schedules and holidays based on business demands and function requirements to maintain high service standards during peak times while optimizing labor costs during slower periods. Fostering a team environment that encourages employee morale and ensures a high level of commitment, engagement, and pride in the department and hotel. Implementing regular checks to ensure all team members are equipped to deliver exceptional food and beverage service.

Starting the Journey

On your first day, you will embark on a structured 12-week training program designed to equip you with the skills, knowledge, and confidence to excel as a Food and Beverage Operations Leader. We seek a candidate who:

Has management experience in the food service industry. Possesses in-depth knowledge of dining and bar operations, including stock management, cellar operations, and customer service. Can lead and inspire a team of Supervisors and Assistants in service delivery. Has prior experience in recruitment, coaching, training, and performance management. Holds a strong understanding of Licensing Law, Health & Safety, and Allergen Legislation, ideally being a Personal License holder or suitably qualified.

You will collaborate with wonderful colleagues, enjoy your work environment, build new friendships, and develop valuable skills. Additionally, you will receive a competitive salary and a generous range of employee benefits, including:

29 days of annual leave. Access to an external Employee Assistance Programme. An interactive company communication app. Entry to our state-of-the-art gym and swimming facilities. Healthy meals provided during your shifts. Comprehensive training and development from day one. A referral bonus when friends or family join the team.

Upon successfully completing your probation period, you will also enjoy:

Contributions to a pension scheme. Critical Illness & Death in Service coverage. Recognition schemes for Employee of the Quarter and annual awards. 50% discount at our restaurants. Complimentary overnight stay and dinner for two to celebrate your work anniversary. Cycle to Work Scheme. Discounted accommodation rates. Spa discounts.

We encourage you to bring your authentic self to work. We offer excellent training and development opportunities, enabling you to thrive in a rewarding career and achieve your aspirations. Our family is always growing, and there is a place for you here. We simply ask that you bring your personality, ideas, and enthusiasm. We are an innovative and thriving business, and we want you to be part of our exciting journey.

We look forward to welcoming you to our team.

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