Mortgage Operations Specialist

5 days ago


Congleton, Cheshire East, United Kingdom Franklyn Full time
Job Summary: Franklyn is seeking an organised individual for a role in a fast-paced environment, providing day-to-day administrative support to Mortgage and Protection Advisers. This involves a varied caseload and proactive liaison with stakeholders to ensure a smooth customer journey.

Key Responsibilities:
  • Process mortgage applications and enter data into our systems.
  • Manage cases from start to finish.
  • Keep clients and stakeholders informed at every opportunity.
  • Progress cases to aid the customer journey.
  • Maintain administrative compliance.
  • Handle inquiries in a timely manner.

Requirements:
  • Broad experience in Microsoft Office (Outlook, Word, PowerPoint, Excel).
  • Attention to detail.
  • Good time management and ability to manage own workload.
  • Able to capture and document information accurately.
  • Strong communication skills.
  • Mortgage industry experience is desirable but not essential.

What We Offer:
  • Contributory pension scheme (after 3 months continuous service).
  • Death in service (after 6 months continuous service).
  • Critical illness cover and income protection (after 2 years continuous service).
  • Private medical insurance (after 5 years continuous service).
  • 29 days holiday (increases by one day after one year's service).
  • Access to your own Financial Adviser.

Job Details:
  • Full-time, Permanent.
  • £23,000-£25,000 per year.
  • Monday to Friday.
  • On-site work.


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