Escalation Resolution Associate
4 weeks ago
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore, making memories that will last a lifetime has never been easier. Our industry-leading flexibility and last-minute availability make it possible to make any day extraordinary.
Perks of Working at Viator- Competitive compensation packages, including base salary, annual bonus, and equity.
- Flexible schedule and work-life balance.
- Donation matching and tuition assistance.
- Lifestyle benefit and travel perks.
- Employee assistance program and health benefits.
- We aspire to lead and tap into our talent, ambition, and knowledge.
- We're relentlessly curious and push beyond the usual.
- We're better together and learn from, accept, respect, support, and value one another.
- We serve our customers, always, and strive for wow moments.
- We strive for better, not perfect, and provide a safe environment to make mistakes and grow.
- Minimum broadband connections of 25MB download speed and 10MB upload speed.
- At least six months of experience in Customer Service in an office/call centre setting.
- Home environment free from background noise.
- Good command of English (verbal and written).
- Typing, phone, and computer navigation skills.
- Ability to cope well in a high-pressure environment.
As an Escalation Resolution Associate, you will support our customers by resolving their queries through phone, chat, and email contacts, ensuring the highest delivery of customer satisfaction. You will utilize software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
Additional Requirements- Customer Focus.
- Spanish speaking/reading/writing.
- Ability to empathise with and prioritise customer needs.
- Uphold company values and respect every customer.
- Exude patience and ownership with each customer.
-
Escalation Resolution Associate
3 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing unparalleled access to unique and exciting travel experiences. With 300,000+ travel experiences to explore, we're committed to delivering exceptional customer satisfaction through our dedicated team...
-
Escalation Resolution Associate
3 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing unparalleled access to unique and exciting travel experiences. With 300,000+ travel experiences to explore, we're committed to delivering exceptional customer satisfaction through our dedicated team...
-
Escalation Resolution Associate
2 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorAt Tripadvisor, we're passionate about helping travelers make unforgettable memories. As a leading marketplace for travel experiences, we're always looking for talented individuals to join our team. We're committed to delivering exceptional customer service, and we're seeking a skilled Escalation Resolution Associate to help us achieve this...
-
Escalation Resolution Associate
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make travel more accessible and enjoyable for everyone. We believe that making memories is what travel is all about, and we're committed to providing our customers with the best possible experience.Perks of Working at ViatorCompetitive compensation...
-
Escalation Resolution Associate
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make travel more accessible and enjoyable for everyone. We believe that making memories is what travel is all about, and we're committed to providing our customers with the best possible experience.Perks of Working at ViatorCompetitive compensation...
-
Escalation Resolution Associate
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is a leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing a platform for travelers to explore and book unique experiences. We believe that travel is about more than just seeing new places - it's about immersing yourself in different cultures and creating...
-
Escalation Resolution Associate
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is a leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing a platform for travelers to explore and book unique experiences. We believe that travel is about more than just seeing new places - it's about immersing yourself in different cultures and creating...
-
Escalation Resolution Associate
2 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore, making memories that will last a lifetime has never been easier. Our platform offers industry-leading flexibility and last-minute availability, making it...
-
Escalation Resolution Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout TripadvisorTripadvisor, a leading travel platform, is seeking a skilled Escalation Resolution Associate to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues through phone, chat, and email, ensuring exceptional customer satisfaction.Perks of Working at TripadvisorCompetitive...
-
Escalation Resolution Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout TripadvisorTripadvisor, a leading travel platform, is seeking a skilled Escalation Resolution Associate to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues through phone, chat, and email, ensuring exceptional customer satisfaction.Perks of Working at TripadvisorCompetitive...
-
Escalation Resolution Associate
4 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing access to 300,000 travel experiences, from simple tours to extreme adventures.We believe that travel is about making memories, and with our industry-leading flexibility and last-minute availability,...
-
Escalation Resolution Associate
4 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing access to 300,000 travel experiences, from simple tours to extreme adventures.We believe that travel is about making memories, and with our industry-leading flexibility and last-minute availability,...
-
Escalation Resolution Associate
2 months ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout UsAt Tripadvisor, we're a leading travel marketplace that connects travelers with unique experiences. Our mission is to make travel easier and more enjoyable for everyone. We're a company that values innovation, customer satisfaction, and teamwork.Perks of Working with UsCompetitive Compensation - We offer competitive salaries, bonuses, and equity...
-
Escalation Resolution Associate
2 months ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout UsAt Tripadvisor, we're a leading travel marketplace that connects travelers with unique experiences. Our mission is to make travel easier and more enjoyable for everyone. We're a company that values innovation, customer satisfaction, and teamwork.Perks of Working with UsCompetitive Compensation - We offer competitive salaries, bonuses, and equity...
-
Escalation Resolution Associate
3 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout UsAt Tripadvisor, we're passionate about making travel memories. As the leading marketplace for travel experiences, we offer over 300,000 experiences to explore, from simple tours to extreme adventures. Our industry-leading flexibility and last-minute availability make it easy to make any day extraordinary.Perks of Working with UsCompetitive...
-
Escalation Resolution Associate
2 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout UsAt Tripadvisor, we're passionate about making travel memories. As the leading marketplace for travel experiences, we offer over 300,000 experiences to explore, from simple tours to extreme adventures. Our industry-leading flexibility and last-minute availability make it easy to make any day extraordinary.Perks of Working with UsCompetitive...
-
Customer Service Representative
10 hours ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeExciting Escalation Resolution Associate Role at Tripadvisor!About UsAt Tripadvisor, we're passionate about making memories through travel. Our platform offers 300,000+ travel experiences, and we're committed to delivering exceptional customer service.Job SummaryWe're seeking a skilled Escalation Resolution Associate to join our team. As a key member of our...
-
Escalation Resolution Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator is a leading travel platform that empowers millions of travelers to discover and book unique experiences. As a Tripadvisor company, we're committed to delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Escalation Resolution Associate to join our team. As a key member of our customer support team, you'll...
-
Escalation Resolution Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator is a leading travel platform that empowers millions of travelers to discover and book unique experiences. As a Tripadvisor company, we're committed to delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Escalation Resolution Associate to join our team. As a key member of our customer support team, you'll...
-
Escalation Resolution Associate
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. Our mission is to make memories that last a lifetime by providing access to a wide range of travel experiences. With industry-leading flexibility and last-minute availability, we make it easy for customers to create unforgettable moments.Perks of Working at...
