Escalation Resolution Associate
2 months ago
About Us
At Tripadvisor, we're a leading travel marketplace that connects travelers with unique experiences. Our mission is to make travel easier and more enjoyable for everyone. We're a company that values innovation, customer satisfaction, and teamwork.
Perks of Working with Us
- Competitive Compensation - We offer competitive salaries, bonuses, and equity packages to our employees.
- Flexible Work Arrangements - We believe in work-life balance and offer flexible schedules to suit your needs.
- Professional Development - We invest in our employees' growth and provide opportunities for training and development.
- Wellness and Benefits - We offer a range of benefits, including health insurance, retirement plans, and wellness programs.
- Community Involvement - We're committed to giving back to our communities and offer opportunities for volunteer work and charitable donations.
Our Values
- Customer Focus - We're dedicated to delivering exceptional customer experiences and building strong relationships with our travelers.
- Teamwork and Collaboration - We believe in the power of teamwork and collaboration to drive innovation and success.
- Continuous Improvement - We're committed to continuous learning and improvement, and we encourage our employees to share their ideas and feedback.
- Integrity and Ethics - We operate with integrity and ethics, and we expect our employees to do the same.
Job Summary
We're seeking an Escalation Resolution Associate to join our team in Oxford. As an Escalation Resolution Associate, you'll be responsible for resolving customer queries and issues through phone, chat, and email. You'll work closely with our customers to understand their needs and provide solutions that meet their expectations.
Responsibilities
- Customer Service - Provide exceptional customer service and resolve customer queries and issues in a timely and professional manner.
- Problem-Solving - Use your problem-solving skills to resolve complex customer issues and provide solutions that meet their needs.
- Communication - Communicate effectively with customers and colleagues to ensure seamless customer experiences.
- Teamwork - Work collaboratively with our team to achieve our goals and objectives.
Requirements
- Language Skills - Fluency in German language is required.
- Customer Service Experience - Minimum of six months of experience in customer service is required.
- Communication Skills - Excellent communication and problem-solving skills are required.
- Teamwork - Ability to work collaboratively with our team is required.
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