Digital Planning and Client Services Director

4 days ago


London, Greater London, United Kingdom Nest Commerce Full time
About the Role

Nest Commerce is seeking a highly skilled Digital Planning and Client Services Director to lead our team of client services professionals. As a key member of our leadership team, you will be responsible for driving business growth through strategic digital planning and client relationships.

Key Responsibilities
  • Develop and implement digital planning strategies to drive business growth for our clients
  • Build and maintain strong relationships with clients to deliver exceptional service and drive revenue growth
  • Lead a team of account directors and client services professionals to ensure delivery of high-quality client work
  • Collaborate with cross-functional teams to embed digital planning best practices across the agency
  • Develop and manage client revenue plans, including forecasting, target setting, and contract negotiation
  • Manage client accounts worth in excess of £2 million annually
  • Accountable for the delivery and quality of client Business Reviews across the team
  • Accountable for monitoring and improving Client Happiness scores across your group
  • Ownership of Performance Planning and development of the agency's approach to performance planning across digital channels
Requirements
  • Strong track record in paid digital advertising, with experience working with platforms such as Meta, Google, TikTok, and Pinterest
  • Proven experience of leading teams of client services professionals
  • Experience working with B2C brands, particularly in the retail and ecommerce vertical
  • Commercial awareness and ability to work with numbers and Excel spreadsheets
  • Passion for digital planning and client relationships
About Nest Commerce

Nest Commerce is a leading agency specializing in digital planning and client services. We are passionate about growth and helping our clients achieve their business goals. We are committed to delivering exceptional service and driving revenue growth through strategic digital planning and client relationships.



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