Systems Analyst

3 days ago

St Peter Port, United Kingdom Aztec Group Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Aztec Group. As a key member of our Client Applications team, you will play a critical role in delivering exceptional service to our clients and colleagues.

Key Responsibilities
  • Requirements Gathering: Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients.
  • Project Support: Support engagements with client-facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents.
  • Second-Level Support: Provide second-level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects.
  • Solution Development: Understand or interpret complex or ambiguous requirements to specify, design, and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input.
  • Communication: Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions, etc.
  • Process Ownership: Own and take responsibility for the end-to-end process surrounding a project/request, from gathering and documenting requirements, developing solutions, testing, deployment, and closure documentation.
  • Data-Related Projects: Participate in data-related projects and interfacing with third-party systems to make the maximum value out of our systems data for the benefit of our clients.
  • Operational Efficiency: Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration, and the creation of complex reports.
  • Testing and Deployment: Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through the release cycle or return to the developer for adjustments.
  • Knowledge Sharing: Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base and other materials.
  • Change Management: Understand the group's change management framework and ensure that sufficiently detailed scoping documentation and deployment instructions are prepared to enable for the testing and approval of changes.
  • Professional Development: Be able to follow a change process for significant system or data changes. Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing, and approval steps.
  • Documentation and Training: Document changes to systems and processes, incorporate updates to training materials, and design relevant test cases to support and evidence successful development against the requirements.
  • Workload Management: Ability to prioritize and organize own workload in order to meet deadlines across numerous clients, workstreams, and projects.
Requirements
  • Creative Problem-Solving: Creative mindset, general problem-solving, and strong analytical skills are essential.
  • Customer Service Experience: Prior experience in a customer service/support desk role.
  • Technology Interest: Must have a genuine interest in technology, systems, and data, plus exposure to, or an interest in, the Finance industry.
  • Advanced PC Skills: Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
  • Database and Programming Experience: Experience with databases and programming/reporting languages such as VBA, Javascript, Python, SAS, or Transact-SQL.
  • Dashboard Creation: Experience in dashboard creation tools (PowerBI, Tableau, IBM Cognos).
  • IT System Configuration: Experience in adjusting IT system configurations and/or report development while following a rigid IT change management framework.
  • eFront Products: Prior configuration experience of eFront products (Invest, Investment Café, eFrontPM).
  • Yardi or Viewpoint: Prior experience in supporting users on Yardi or Viewpoint.
About Us

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity – we're proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that's why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

  • Competitive salary
  • Discretionary bonus scheme
  • Flexible, hybrid working
  • Generous holiday allowance
  • Pension scheme
  • Private medical insurance, including eye care
  • Permanent health insurance
  • Life assurance (death in service and critical illness benefit)
  • Worldwide travel insurance
  • Ability to work abroad for up to 3 weeks per annum
  • Regular social events
  • Health and wellbeing programmes
  • Significant investment into your personal and professional development

We will provide the training, both in-house for relevant technical knowledge and also for professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients are at the heart of what we do.

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