Spa and Wellness Coordinator

5 days ago


London, Greater London, United Kingdom Thistle City Barbican Full time

We are excited to announce an exceptional opportunity for a highly skilled Spa Receptionist to join our team at Grantley Hall. As a member of our Spa department, you will be responsible for providing outstanding customer service, promoting spa treatments, and maintaining a high level of administrative efficiency.

About the Role:
  • This role is perfect for a spa and health enthusiast who loves a varied role
  • The ideal candidate should have previous experience as a Receptionist, be confident with computer systems, and possess strong front-of-house customer service skills
Responsibilities:
  • Perform administrative tasks, including coordination of spa appointments and schedules
  • Offer expert advice on spa services, packages, and treatments
  • Assist in promoting spa treatments and offering full product knowledge prior to treatment service
  • Maintain a tidy reception area and assist in answering all telephone communication
  • Welcome guests warmly upon arrival and manage the registration process
  • Escalate guest comments, complaints, and concerns to the appropriate individuals
What We Offer:
  • Average annual salary: £23,920 plus a monthly service charge of £2,400 (typically)
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Wagestream)
  • Free parking and complimentary meals when on duty
  • Discounted modern accommodation and Grantley Hall discounts
  • Access to hundreds of exclusive employee benefits, rewards, and discounts targeted at the hospitality sector


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