Service Expert

7 days ago


London, Greater London, United Kingdom The Londoner Full time
Opportunity to Thrive in a Luxury Setting

We are seeking a skilled Service Expert to join our team at Refuel, a superfood and drinks bar located within The Londoner Hotel's 5-Star Spa and Wellness Centre. As a key member of our hospitality team, you will provide exceptional service to guests and maintain a clean and welcoming environment.

About the Role:

  • Serve guests with precision and care, ensuring their experience is truly memorable
  • Maintain a high level of cleanliness and organisation in the bar area, adhering to our high standards
  • Perform ad hoc spa duties as required, demonstrating your versatility and willingness to go above and beyond
  • Demonstrate proficiency in IT applications such as Open table, Adecco, and Micros

What We're Looking For:

  • Previous experience as a Waiter/Waitress, preferably in a quality-driven restaurant environment
  • Excellent attention to detail and customer service skills, with a passion for delivering exceptional guest experiences
  • Impeccable command of English, both written and spoken
  • Able to work well under pressure, maintaining composure and professionalism even in challenging situations

Benefits:

  • Competitive salary of £25,000 - £30,000 per annum
  • 28 days holiday per annum, including Bank Holidays, increasing with long service
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily
  • Recommend a Friend Scheme of up to £500 per friend recommended
  • Annual complimentary night stays within our hotels
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
  • Access to a discount platform for all of the most popular stores and outlets
  • Auto enrolment into our company pension scheme
  • Regular social events across all hotels
  • Annual company recognition events held in January each year


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