Help Desk Specialist
3 days ago
We are looking for a highly motivated and organized Help Desk Specialist to join our team at Austin Fraser. In this challenging and rewarding role, you will be responsible for managing and maintaining our ICT systems, ensuring seamless day-to-day operations.
Job Requirements:- You will need to install and configure computer hardware and software, identifying potential issues before they impact our systems.
- Manage a database of support requests, prioritizing tasks to ensure efficient resolution of issues.
- Maintain the integrity of our ICT areas, ensuring they are well-organized and functional.
- Deliver comprehensive technical support and training to staff and users, enhancing their knowledge and skills.
- Develop and implement strategies to optimize the performance of our network and backup/archive systems, minimizing data loss and downtime.
- Collaborate with colleagues to ensure compliance with IT policies, including data protection and safeguarding, upholding high standards of security.
- Provide timely and effective solutions to technical issues related to hardware and software, minimizing disruption to our operations.
- Manage and maintain IT systems, software licensing, and online services, maximizing efficiency and productivity.
- Assist with CCTV and access control systems, ensuring compliance with protocols, while maintaining the integrity of our systems.
- Configure, deploy, and maintain devices such as phones and ID badges under guidance, streamlining processes and reducing downtime.
Estimated Salary: £24,000 - £25,000 per annum
If you have a strong background in IT and excellent problem-solving skills, we encourage you to apply for this exciting opportunity to join our team at Austin Fraser.
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