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Branch Manager

2 months ago

Oxford, Oxfordshire, United Kingdom Lawsons Full time
About Lawsons

Lawsons is one of the largest independent Timber, Building & Fencing Merchants in London & South East of England, operating in its 100th year. With 36 branches, 720 employees, and a £200 million turnover, the company boasts a strong presence in the region.

The Role

We are seeking a Branch Manager to lead and motivate their team to achieve sales, gross margin, and other key business targets. The successful candidate will manage their branch with a holistic and strategic approach, driving continual growth and improvements.

Key Responsibilities
  • Establish and maintain strong customer relationships through branch account management, including face-to-face meetings, telephone, and email communication.
  • Develop a deep understanding of customer needs and their specialty area of practice.
  • Responsible for customer and project pricing management, including inflation and price increases, to improve margin.
  • Develop and maintain individual customer and branch sales plans and customer retention of trading accounts.
  • Work closely with assigned manufacturers and distributors to ensure they have a strong understanding of our requirements and expectations.
  • Trading within account limits and supporting the management of customer credit control.
  • Managing, leading, and motivating a branch team to achieve success.
  • Manage, develop, and coach the branch team to its full potential.
  • Manage all aspects of underperformance.
  • Manage effective completion of day-to-day branch functions in sales, operations, and administration.
  • Conduct regular staff 1-2-1 performance reviews.
  • Manage a fleet of vehicles in accordance with company transport guidelines.
  • Sales and Gross Margin of new trading credit accounts.
Requirements
  • Proven ability to develop existing and new business.
  • Strong understanding of Health & Safety.
  • Proven ability in managing and motivating a branch team.
  • A proven record of improving a profitable business performance.
  • Strong influencing skills and excellent organisational skills.
  • Proven track record of problem resolution.
  • Strong business acumen.
  • A focus on results and sales-driven.
  • Excellent leadership and coaching skills.