Technical Support Expert
6 days ago
Job Title: 2nd Line Support Analyst
Job Type: Full-time
Industry: IT Consulting
Company: Intec Select
Location: Remote (Kent)
Job Description:
We are seeking an experienced 2nd Line Support Analyst to join our team at Intec Select, a leading Microsoft consultancy partner. As a 2nd Line Support Analyst, you will be responsible for providing technical support to end-users, managing tickets, and escalating issues as needed.
Key Responsibilities:
- Ticket Management: Take ownership of tickets, manage them through resolution or escalation, and ensure timely resolution in accordance with agreed SLAs.
- Technical Support: Provide technical support to end-users, including installation, configuration, maintenance, and troubleshooting of hardware, software, and peripheral devices.
- Escalation: Be a point of escalation for first-line support calls and provide high-level technical support to resolve complex issues.
- Team Collaboration: Work collaboratively with the team to share knowledge, best practices, and technical expertise.
- Professional Responsibility: Maintain a high level of professional responsibility, including maintaining a professional demeanor and adhering to company policies and procedures.
Requirements:
- Technical Skills: Microsoft Exchange, Active Directory, Cloud (Azure, AWS, or Google Cloud), SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, Server Virtualization (Hyper-V/VMWare), Local Area Networking, Symantec Products, Cisco LAN/WAN (routers, switches, ASAs), Routing/Switching Equipment (Cisco, Dell, HP), Citrix (XenApp/XenDesktop).
- Experience: 2+ years of experience in a similar role, with a strong background in IT support and technical expertise.
What We Offer:
- Competitive Salary: £38,000 - £55,000 per annum.
- Excellent Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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