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Technical Support Engineer
2 months ago
**Job Title:** 2nd Line Support Analyst
**Job Summary:** Intec Select is seeking an experienced 2nd Line Support Analyst to provide technical support to end users and manage calls logged at the Support Desk.
**Key Responsibilities:**
- Provide technical support to end users, including installation, configuration, maintenance, and troubleshooting of hardware, software, and peripheral devices.
- Maintain and oversee the installation, configuration, and maintenance of end-user workstations, hardware, software, and peripheral devices.
- Manage calls logged at the Support Desk, ensuring timely resolution in accordance with agreed SLAs.
- Act as a point of escalation for first-line support calls.
**Technical Requirements:**
- Microsoft Exchange
- Cloud (Azure, AWS, or Google Cloud)
- SCCM
- Office 365
- Windows Servers (full range)
- Server Virtualisation (Hyper-V / VMWare)
- Local Area Networking
**Benefits Package:** Intec Select offers an excellent benefits package, including competitive salary, comprehensive training, and opportunities for career growth.
