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Loan Officer

2 months ago

Ipswich, Suffolk, United Kingdom Reed Full time
Loan Administrator Job Description

We are seeking a skilled Loan Administrator to join our team at Reed. As a Loan Administrator, you will play a crucial role in ensuring the smooth operation of our loan servicing activities.

Key Responsibilities:
  • Loan Servicing: Review and process requests for information accurately and within service level agreements.
  • Customer Enquiries: Handle standard loan enquiries from customers and their advisors, ensuring accurate and current information.
  • Account Amendments: Process amendments to customer accounts in line with procedures and regulatory requirements.
  • Payment Notifications: Inform customers of payments due and ensure accurate collection in accordance with BACS rules.
  • Loan Security: Promptly process requests for redemption statements and oversee the release of loan security upon receipt of funds.
  • Financial Transactions: Calculate and process financial transactions in the servicing system.
  • Loan Boarding: Ensure accurate boarding of new loans and issuance of correct correspondence.
  • Loan Expiry: Oversee loans approaching expiry and ensure appropriate follow-up action.
  • System Issues: Report any system or loan issues, making recommendations as necessary.
Requirements:
  • Mathematical Skills: Strong mathematical skills for checking figures, instalments, and interest calculations.
  • Communication Skills: Excellent communication skills at all levels, both verbal and written.
  • Attention to Detail: High attention to detail for accurate and professional information recording.
  • Teamwork: Ability to work effectively as a team member, supporting others and delivering on promises.
  • Quick Learning: Quick learner with a desire to take on new systems and concepts.
  • Empathy: Empathetic manner for handling difficult conversations sensitively and appropriately.
  • Proactivity: Proactive attitude with a desire to identify and deliver effective solutions.
  • Microsoft Office: Competence in using Microsoft Office packages.
Desirable:
  • Lending Industry Experience: Experience in the lending industry.
  • Specialist Finance Knowledge: Basic knowledge of specialist finance in the UK.
  • Financial Services Regulations: Knowledge of financial services industry regulations.
  • Customer Service Experience: Customer service experience.
  • Loan Redemption Process: Knowledge of the loan redemption process.
  • Industry-Recognised Qualification: Industry-recognised qualification.
Benefits:
  • Annual Leave: 25 days annual leave.
  • Life Assurance: Life assurance x2 salary.
  • Pension Scheme: Pension scheme with company matching contribution up to 5%.
  • Employee Assistance Programme: Employee Assistance Programme.
  • Recognition Scheme: Recognition Scheme and on-site Counsellor.
  • Sports & Social Committee: Sports & Social Committee and Free fruit Wednesdays.
  • Bike Store: Private, locked Bike store and free beverages.