Customer Service and Administration Coordinator

3 weeks ago


Ipswich, Suffolk, United Kingdom Gallagher Full time

About the Job

The Customer Service and Administration Coordinator will be responsible for providing exceptional service to our customers, handling their insurance claims inquiries via phone and email.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.
  • Regularly monitor the email system for claim form requests and handle them efficiently.
  • Update external databases with claims information, as required.
  • Maintain effective communication with customers throughout the claims process.
  • Adhere to the Data Protection Act, ensuring the confidentiality and security of customer information.
  • Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy.
  • Support the claims department with various tasks, including claims handling, email correspondence, payment processing, document requests, and mail management.
  • Perform general administration duties as needed.

About You

  • Previous experience in office administration, call center environment, customer service, or insurance is advantageous but not required.
  • Proficiency in Microsoft Office programs.
  • Outstanding telephone manner.
  • Proactive attitude towards delivering excellent service levels.

What We Offer

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • Defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top-up.
  • Health cash plan or Private medical insurance.
  • Three fully paid volunteering days per year.
  • Employee Stock Purchase plan, offering company shares at a discount.
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership, with over 3,000 gyms nationally.
  • Season ticket loan.
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
  • Emergency back-up family care.

We Value Inclusion and Diversity

Gallagher is committed to creating an inclusive and diverse workplace, where everyone feels valued and respected. We believe that our differences are a strength, and we strive to create a workplace where everyone has the opportunity to succeed.



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