Loan Coordinator
3 weeks ago
Role Overview
Reed is seeking a skilled Loan Coordinator to join our team in the financial services industry. As a Loan Coordinator, you will play a crucial role in managing diverse loan portfolios, ensuring optimal outcomes for both clients and customers.
Key Responsibilities
- Clearly explain loan terms and conditions to customers.
- Accurately and promptly process information requests.
- Resolve standard loan enquiries from customers and their advisors.
- Maintain up-to-date and accurate customer and loan information.
- Manage financial transactions and communicate with customers in arrears.
- Oversee loans approaching expiry and coordinate appropriate follow-up actions.
- Assist with annual Anti Money Laundering reviews and monitor company watch notifications.
- Professionally liaise with clients, third parties, and other business areas.
- Identify and recommend process enhancements and contribute to projects.
Requirements
- Strong mathematical skills for accurate calculations.
- Office experience, ideally from a role involving phone based customer service
- Excellent verbal and written communication skills.
- High attention to detail and precision in recording information.
- Ability to work effectively within a team and manage workload proactively.
- Empathy and confidence in handling challenging conversations.
- Proficiency in Microsoft Office packages.
Benefits
- 25 days annual leave plus bank holidays.
- Life assurance (2x salary).
- Pension scheme with company matching contribution up to 5%.
- Employee Assistance Programme.
- Recognition Scheme and access to an on-site Counsellor.
- Sports & Social Committee and Free fruit Wednesdays.
- Private, locked bike store and complimentary beverages.
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Ipswich, Suffolk, United Kingdom Reed Full timepbRole Overview/b/ppReed is seeking a skilled Loan Coordinator to join our team in the financial services industry. As a Loan Coordinator, you will play a crucial role in managing diverse loan portfolios, ensuring optimal outcomes for both clients and customers./ppbKey Responsibilities/b/pulliClearly explain loan terms and conditions to...
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