Global Client Advocate

3 weeks ago


London, Greater London, United Kingdom UNIT4 NV Full time

Overview:

UNIT4 NV is seeking a Global Client Advocate to join our team. As a key member of our organization, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.

Responsibilities:

  1. Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items.
  2. Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
  3. Support client teams by coordinating access to premium education content for administrators and end-users.
  4. Gather and understand feedback and data to improve client outcomes and experience.

Qualifications:

  • Excellent communication skills, fluent in Norwegian and English (verbal and written).
  • Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
  • Demonstrated ability to build and maintain strategic client relationships.
  • Strong understanding of customer success planning, KPI tracking, and action planning.
  • Familiarity with ERP, SaaS, and financial processes is considered an advantage.

Benefits:

  • $85,000 - $105,000 annual salary range.
  • Flexible work arrangements, including remote work options.
  • Opportunities for professional growth and development.


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