Hospitality Services Manager

3 days ago


Bristol, Bristol, United Kingdom Thomas Franks Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Hospitality Services Manager to join our team at Thomas Franks Ltd. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading a high-performing team.

The successful candidate will have previous experience in a fast-paced catering environment and be looking to take their career to the next level by progressing into a managerial role. They will have excellent communication and interpersonal skills, with the ability to motivate and inspire a team to deliver outstanding results.

Key Responsibilities
  • Lead and manage a team of Front of House staff to ensure seamless delivery of customer services.
  • Develop and implement effective systems and procedures to improve efficiency and productivity.
  • Maintain high standards of customer service, ensuring that all customers receive a positive and memorable experience.
  • Monitor and control costs, ensuring that the business remains profitable and sustainable.
Requirements
  • Proven experience in a similar role, preferably in the hospitality or catering industry.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and suppliers.
  • Able to work flexibly, including evenings and weekends, as required.

Salary: £25,000 - £30,000 per annum.



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