Hospitality Services Supervisor
23 hours ago
About Us:
Royal Caribbean Group is a leading cruise line operator, seeking a talented Front Desk Manager to join our team.
This role offers an exciting opportunity to work in a fast-paced, dynamic environment, delivering exceptional customer service and exceeding hospitality industry standards.
Key Responsibilities:
- Leading by example and setting the tone for excellent customer service.
- Developing and implementing strategies to drive guest satisfaction and loyalty.
- Fostering a positive and inclusive work environment, promoting teamwork and collaboration.
- Maintaining a deep understanding of company policies and procedures, ensuring compliance and adherence.
- Building strong relationships with colleagues, suppliers, and stakeholders to achieve operational goals.
Requirements:
- Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.
- Proven track record of delivering exceptional customer service and exceeding expectations.
- Strong leadership and interpersonal skills to motivate and engage teams.
- Ability to analyze complex problems and develop effective solutions.
- Proficiency in Microsoft Office software packages and computer applications.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
Salary Range: $65,000 - $85,000 per annum, based on experience and qualifications.
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