Hospitality Services Supervisor

23 hours ago


Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

About Us:

Royal Caribbean Group is a leading cruise line operator, seeking a talented Front Desk Manager to join our team.

This role offers an exciting opportunity to work in a fast-paced, dynamic environment, delivering exceptional customer service and exceeding hospitality industry standards.

Key Responsibilities:

  • Leading by example and setting the tone for excellent customer service.
  • Developing and implementing strategies to drive guest satisfaction and loyalty.
  • Fostering a positive and inclusive work environment, promoting teamwork and collaboration.
  • Maintaining a deep understanding of company policies and procedures, ensuring compliance and adherence.
  • Building strong relationships with colleagues, suppliers, and stakeholders to achieve operational goals.

Requirements:

  • Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.
  • Proven track record of delivering exceptional customer service and exceeding expectations.
  • Strong leadership and interpersonal skills to motivate and engage teams.
  • Ability to analyze complex problems and develop effective solutions.
  • Proficiency in Microsoft Office software packages and computer applications.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

Salary Range: $65,000 - $85,000 per annum, based on experience and qualifications.



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