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Customer Experience Representative

2 months ago

Scotland, United Kingdom Star People Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Star People. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and building strong relationships with healthcare professionals.

Key Responsibilities
  • Customer Engagement: Utilize an omnichannel approach to engage with customers through various channels, including in-person and remote interactions.
  • Relationship Building: Collaborate with different functions to ensure optimized customer experiences and build value-oriented relationships with healthcare professionals.
  • Product Knowledge: Develop a deep understanding of our products and services, as well as relevant clinical trial data and guidelines.
  • Business Acumen: Demonstrate strong business and commercial acumen, with the ability to understand and interpret complex data.
Requirements
  • Experience: A minimum of 2 years of experience in primary care and hospital pharmaceutical sales.
  • Certifications: ABPI Qualified.
  • Industry Knowledge: Prior experience in promoting within cardiology/cardiovascular therapy.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to healthcare professionals.
What We Offer
  • Competitive Salary: A competitive starting salary and extensive benefits package.
  • Commission Structure: An excellent commission structure, providing opportunities for growth and development.
  • Supportive Environment: A knowledgeable and supportive management team, with a patient-centric focus and a passion for improving care.