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Business Development Executive
2 months ago
Datcom is seeking a highly skilled Technical Account Manager to join our team. As a key member of our client-facing team, you will be responsible for managing all client relationships, nurturing strong partnerships, and ensuring the best quality service is given.
This role requires a strong technical background, with a full understanding and appreciation of our clients' technological landscapes. You will be responsible for driving both the best level of current support and the development of their IT.
Key Responsibilities- Main Point of Contact: You will act as the main point of contact for our clients, building trust, credibility, and owning and maintaining the relationship.
- Liaising with Clients and Internal Teams: You will need to understand the client needs and objectives, provide proactive support and advice, as well as fast and thorough reactive response to queries.
- Strategic Planning: You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Contract Renewals and Pricing Negotiations: You will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client.
- Staying Up-to-Date: You will need to stay up-to-date with the latest market trends, technologies, and versions, ensuring our clients' technical landscapes represent the best solution for them.
We are looking for someone with a proven track record of success in a similar role. The skills and qualifications listed below will need to be evidenced during the interview stage.
- Technical IT Background: A strong technical background, with a Microsoft-based technical background being mandatory.
- Customer Obsession: A strong customer-centric focus, with the ability to effectively communicate and collaborate with stakeholders at all levels of an organization.
- Business Acumen: Good business acumen, with the ability to understand a small to medium-sized business's challenges.
- Problem-Solving Skills: Pragmatic problem-solving skills, with attention to detail.
- Opportunity Identification: The ability to identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Account Performance Monitoring: The ability to monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic Thinking: Strategic, creative, and critical thinking – analytical.
- Project Management: The ability to work on multiple, complex projects at once.
- Communication and Presentation Skills: Strong communication and presentation skills.
- Networking and Negotiation: Strong networking, negotiation, and client liaison skills.
- Collaboration: The ability to work cross-team.
- Technical Acumen: General technical acumen and interest in new technology.
- Organizational Skills: Strong organizational skills with a clear ability to self-manage day-to-day workloads.
