Customer Service Associate

19 hours ago


Glasgow, Glasgow City, United Kingdom Ktpws Full time
About Us

East Ayrshire Leisure Trust is a leading provider of leisure services in East Ayrshire, committed to delivering high-quality experiences for our customers. We are passionate about creating vibrant communities and fostering a culture of excellence.

Job Summary

We are seeking a Customer Service Associate - Retail to join our team. This role offers an exciting opportunity to develop your skills and knowledge in a dynamic retail environment, working closely with our customers and colleagues to deliver outstanding service.

Key Responsibilities
  1. Provide exceptional customer service, responding to queries and resolving issues promptly and professionally;
  2. Work collaboratively with colleagues to achieve sales targets and drive business growth;
  3. Maintain accurate records and reports as required;
  4. Support the planning and delivery of promotional events and activities;
  5. Participate in training and development opportunities to enhance skills and knowledge.
Requirements

To be successful in this role, you will need:

  • A proven track record of delivering excellent customer service;
  • Strong communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Flexibility to work varied hours, including evenings and weekends;
  • Basic IT skills and ability to learn new systems quickly.

Please note that PVG membership is required for this role.



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