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Public Relations Specialist
2 months ago
About the Role:
We are seeking a highly skilled Customer Engagement Manager to join our team at McCarthy Stone. As a key member of our communications team, you will be responsible for developing and implementing a comprehensive communications strategy that engages our customers and stakeholders.
Key Responsibilities:
- Strategic Leadership: Develop and manage a communications strategy that aligns with our business objectives and values.
- Content Creation: Produce high-quality content across various channels, including digital, print, and events, to engage our customers and stakeholders.
- Collaboration: Work closely with our Colleague Engagement Manager and other departments to ensure unified communications and messaging.
- Continuous Improvement: Regularly measure the effectiveness of our communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.
- Stakeholder Management: Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.
About You:
- Experience: 3+ years in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.
- Skills: Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
- Attributes: Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.
Why McCarthy Stone?
We are a leading developer and manager of retirement communities, committed to enhancing the lives of older adults through thoughtful communication and engagement. If you are a skilled communications professional looking to make a meaningful impact, we want to hear from you.
McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
