Retail Operations Manager

6 days ago


Cramlington, Northumberland, United Kingdom NEXT Full time
Lead and Inspire a Team of Sales Professionals

To excel in this dynamic role, you will be responsible for leading and motivating a team to deliver exceptional customer service and achieve performance targets.

About the Role:
  • Support the Store management team across all product areas, back of house, and running the store when needed.
  • Manage a team to deliver amazing service and accurate stock processes in a commercial environment that is operationally efficient, safe, and where targets are met.
  • Create an atmosphere where supporting, motivating, and inspiring your team to be at their best is at the core of everything you do.
  • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team.
  • Ensure communication is up-to-date and accurate at all times to meet business needs.

We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus benefits including flexible working options, personal development opportunities, and a fun and supportive work environment.

About You:
  • You are passionate about our customers, our people, and our products, with a passion that inspires and motivates others, creating a great working atmosphere and team spirit.
  • You have exceptional commercial understanding, with the know-how to create a fantastic shopping experience for our customers.
  • A team player who works at their best in a results-driven, fast-paced, and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with new objectives.
  • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure – always realistic with your expectations of others.
  • Able to demonstrate the ability to problem-solve, make sound business decisions, confidently challenge processes, and generate innovative ideas to take the business forward.
  • Confident when dealing with people issues.
  • An effective multi-tasker who can plan, organise, and prioritise your workload.


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