Supporter Care Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Maggie's Full time

We are seeking a highly skilled Supporter Care Specialist to join our Support Care Team in either our Glasgow or London office. As a key member of our team, you will be responsible for delivering exceptional supporter care and stewardship journeys to our donors, fundraisers, and event participants.

Key responsibilities include:

  • Delivering excellent supporter care and stewardship journeys through effective communication via inbound/outbound calls and emails.
  • Identifying opportunities to steward and maximise the lifetime value of supporters.
  • Ensuring accurate banking and recording of all donations to Maggie's, including processing income from various online fundraising platforms.
  • Managing and responding to a wide range of enquiries from supporters, people with cancer, and their friends and family, volunteers, centre fundraising staff, and third-party suppliers.

In addition to a highly rewarding career, we offer a range of staff benefits, including a competitive holiday entitlement, workplace pension, and the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme, and more.



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