Leadership Role in Customer Service
1 week ago
Job Title: Leadership Role in Customer Service
Location: Glasgow city centre
Estimated Salary: £38,000 - £52,000 per annum (dependent on experience)
Job Summary:
We are seeking an experienced Contact Centre Team Leader to lead our customer service team at ACES. As a key member of our management team, you will be responsible for developing and implementing effective strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement effective customer service strategies
- Train new and existing agents to deliver exceptional customer experiences
- Monitor and report on KPIs and SLAs
- Liaise with professional and clinical staff as required
- Establish and maintain strong relationships with patients and stakeholders
Requirements:
- Proven experience in team leading in a contact centre environment
- Excellent leadership and communication skills
- Ability to multitask and work under pressure
- Strong analytical and problem-solving skills
- Comprehensive knowledge of customer service principles and practices
What We Offer:
- A competitive salary and benefits package
- Opportunities for ongoing training and development
- A supportive and dynamic work environment
- Recognition and reward for outstanding performance
How to Apply:
Please upload your CV and cover letter to apply for this exciting opportunity.
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