Leadership Role in Customer Service

1 week ago


Glasgow, Glasgow City, United Kingdom ACES Full time

Job Title: Leadership Role in Customer Service

Location: Glasgow city centre

Estimated Salary: £38,000 - £52,000 per annum (dependent on experience)

Job Summary:

We are seeking an experienced Contact Centre Team Leader to lead our customer service team at ACES. As a key member of our management team, you will be responsible for developing and implementing effective strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Develop and implement effective customer service strategies
  • Train new and existing agents to deliver exceptional customer experiences
  • Monitor and report on KPIs and SLAs
  • Liaise with professional and clinical staff as required
  • Establish and maintain strong relationships with patients and stakeholders

Requirements:

  • Proven experience in team leading in a contact centre environment
  • Excellent leadership and communication skills
  • Ability to multitask and work under pressure
  • Strong analytical and problem-solving skills
  • Comprehensive knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for ongoing training and development
  • A supportive and dynamic work environment
  • Recognition and reward for outstanding performance

How to Apply:

Please upload your CV and cover letter to apply for this exciting opportunity.



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