Room Division Development Manager

6 days ago


London, Greater London, United Kingdom Claridge's Full time
Job Description

We are looking for a skilled and motivated Rooms Division Trainer to join our team at Claridge's. As a key member of our Rooms Division team, you will be responsible for preparing personalised training programmes for new employees, as well as continuing to evaluate individual staff requirements to ensure their ongoing development.

This role involves working closely with the Director of Rooms and Heads of Department within the Rooms Division to meet and exceed training requirements, maintain and enhance the hotel's reputation, and ensure business objectives are achieved. You will also be responsible for initial computer training on basic tasks, such as SMS, Guest History, and reservation systems, to ensure an efficient and professional skilled service prior to joining the desk.

Your main duties will include:

  • Preparing all personalised training programmes for new employees;
  • Carrying out initial computer training on basic tasks;
  • Evaluating individual staff requirements to ensure their continued development;
  • Overseeing the buddy support function;

£48,000 - £58,000 per annum, depending on experience.



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