Customer Experience Leader
2 days ago
We foster a positive and supportive work environment that encourages growth and development.
Key Tasks:- Provide exceptional customer service, exceeding expectations
- Foster strong relationships with customers and colleagues, driving business results
- Mentor and support team members to achieve their goals and celebrate successes
- Pursue operational excellence in all aspects of the role, identifying areas for improvement
- Support management responsibilities, delegating tasks within the team
- Ensure adherence to company policies and guidelines, upholding our brand values
- Promote the schuh brand through core service values
- You will be part of a dynamic team, working together to drive business growth
- Passionate about retail, customer service, or footwear, with a keen eye for detail and industry trends
- Prepared to work hard, taking ownership of your role and representing our brand
- A role model in store, promoting our values and culture
This rewarding role offers variety, rewards hard work with development opportunities, and provides a range of perks, including:
- Up to 40% product discount
- 29 days holiday (pro-rota), flexibility to buy and sell
- Your birthday off to celebrate
- Annual 100% discount once a year up to £75/€85 for shoes
- Perk platform for hundreds of discounts
- Streamed wages as you earn them
- Employee assistance programme for wellbeing resources
- Auto-enrolled pension scheme
- Relocation assistance and two flights home per year if relocating outside or into the UK/ROI
Estimated Salary: £35,000 - £50,000 per annum
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