IT Service Delivery Manager
2 days ago
Job Title: IT Service Delivery Manager
At Vertex IT Solutions, we're seeking a seasoned IT Service Desk Manager to lead our IT Services Division. As a key member of our team, you'll be responsible for managing and owning the Service Desk function, ensuring exceptional service delivery to our customers.
Key Responsibilities:
- Manage and own the Service Desk function, ensuring seamless support services to customers
- Work closely with departments and customers to deliver excellent service
- Lead a team of technical support engineers in server, network, and cloud technologies
- Implement support call resolutions and known fixes to maintain high service levels
Requirements:
- ITIL Foundation accreditation
- 2-3+ years of Service Desk management experience in a busy MSP environment
- 5+ years of Support Engineer experience at 1st, 2nd, and/or 3rd line support
- 3+ years' experience in leading a team of technical support engineers
What We Offer:
Vertex IT Solutions is committed to providing a supportive and collaborative work environment, with opportunities for career growth and development.
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