IT Service Delivery Manager

2 days ago


Beckenham, Greater London, United Kingdom vertex-it-solutions Full time

Job Title: IT Service Delivery Manager

At Vertex IT Solutions, we're seeking a seasoned IT Service Desk Manager to lead our IT Services Division. As a key member of our team, you'll be responsible for managing and owning the Service Desk function, ensuring exceptional service delivery to our customers.

Key Responsibilities:

  • Manage and own the Service Desk function, ensuring seamless support services to customers
  • Work closely with departments and customers to deliver excellent service
  • Lead a team of technical support engineers in server, network, and cloud technologies
  • Implement support call resolutions and known fixes to maintain high service levels

Requirements:

  • ITIL Foundation accreditation
  • 2-3+ years of Service Desk management experience in a busy MSP environment
  • 5+ years of Support Engineer experience at 1st, 2nd, and/or 3rd line support
  • 3+ years' experience in leading a team of technical support engineers

What We Offer:

Vertex IT Solutions is committed to providing a supportive and collaborative work environment, with opportunities for career growth and development.



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