Healthcare Operations Manager
4 weeks ago
Willing Care is seeking a dedicated and experienced Service Manager to oversee the delivery of high-quality care and support services to our service users. The ideal candidate will have a strong background in health and social care management, along with a comprehensive understanding of statutory regulations and compliance requirements.
Key Responsibilities
- Oversee the day-to-day operations of care and support services, ensuring the delivery of person-centered and compassionate care to all service users.
- Lead and direct a team of care staff, providing mentorship, guidance, and support to ensure high performance and morale.
- Develop and maintain robust care plans and risk assessments, ensuring they are tailored to individual needs and comply with regulatory standards.
- Manage and monitor service budgets, resources, and performance targets, identifying and addressing any areas for improvement.
- Establish and maintain effective working relationships with service users, their families, and external stakeholders to ensure high levels of satisfaction and positive outcomes.
Requirements
- Level 5 in Health and Social Care (Management) or equivalent.
- Proven experience in a management role within the health and social care sector, with a track record of achieving high standards of care delivery.
- In-depth knowledge of statutory requirements such as Care Quality Commission regulations and outcomes.
- Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Benefits
- Company pension scheme.
- Life assurance.
- Generous annual leave.
- Benefits platform - get access to discounts across retailers and restaurants.
- Staff recognition and rewards.
- Long service awards.
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