Operations Team Leader

2 weeks ago


Cirencester, Gloucestershire, United Kingdom Siamo Group Ltd Full time
About the Company

Siamo Group Ltd is a thriving firm that specializes in providing exceptional recruitment services to various industries. Our team is passionate about delivering outstanding results and fostering long-lasting relationships with our clients and candidates.

Job Description

This is an exciting opportunity for a skilled Engineer Coordination Specialist to join our team. As the successful candidate, you will be responsible for managing customer relationships, prioritizing workload, and handling customer queries efficiently.

Responsibilities

  • Managing customer relationships, including quote arrangements and relationship development
  • Dealing with inbound customer enquiries
  • Coordinating the processing and actioning of work orders generated by clients
  • Ensuring timely provision of aftercare services to clients
  • Resolving invoice queries and issuing customer invoices
  • Carrying out general administration duties as required
  • Addressing customer complaints through the agreed escalation process

Requirements

  • Previous experience in an administrative or customer service role
  • Natural communication skills with the ability to build strong relationships
  • Progressive and professional mindset with a desire to grow and develop
  • Prior experience with invoicing or customer queries would be advantageous
  • Excellent attention to detail
  • Proficiency in Microsoft Office and Outlook
  • Able to multitask and prioritize workload effectively
  • Full UK driving license

Salary Range

The salary for this position is £30,000 - £35,000 per annum, depending on experience.



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