Operations Team Leader
2 weeks ago
Siamo Group Ltd is a thriving firm that specializes in providing exceptional recruitment services to various industries. Our team is passionate about delivering outstanding results and fostering long-lasting relationships with our clients and candidates.
Job Description
This is an exciting opportunity for a skilled Engineer Coordination Specialist to join our team. As the successful candidate, you will be responsible for managing customer relationships, prioritizing workload, and handling customer queries efficiently.
Responsibilities
- Managing customer relationships, including quote arrangements and relationship development
- Dealing with inbound customer enquiries
- Coordinating the processing and actioning of work orders generated by clients
- Ensuring timely provision of aftercare services to clients
- Resolving invoice queries and issuing customer invoices
- Carrying out general administration duties as required
- Addressing customer complaints through the agreed escalation process
Requirements
- Previous experience in an administrative or customer service role
- Natural communication skills with the ability to build strong relationships
- Progressive and professional mindset with a desire to grow and develop
- Prior experience with invoicing or customer queries would be advantageous
- Excellent attention to detail
- Proficiency in Microsoft Office and Outlook
- Able to multitask and prioritize workload effectively
- Full UK driving license
Salary Range
The salary for this position is £30,000 - £35,000 per annum, depending on experience.
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