IT Support Specialist
1 week ago
We are seeking a skilled and customer-focused IT professional to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues.
Key Responsibilities:- Provide timely and effective support to end-users, managing escalated issues and ensuring a high level of service across various IT systems.
- Diagnose and resolve escalated IT incidents related to desktops, servers, networks, and other IT infrastructure.
- Manage and support Windows OS environments, Active Directory, Office 365, and other enterprise systems.
- Configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.
- Monitor and maintain IT systems, performing regular health checks and proactive maintenance.
- Collaborate with 1st line support engineers to ensure seamless issue resolution and knowledge sharing.
- Document IT issues, solutions, and processes in the ticketing system.
- Assist in IT projects such as system upgrades, migrations, and new technology implementations.
- Proven experience in a 2nd line IT support role.
- Strong troubleshooting skills with Windows operating systems and Microsoft Office suite.
- Experience with Active Directory, Group Policy, DNS, DHCP, and other core networking services.
- Knowledge of network infrastructure including TCP/IP, routers, switches, firewalls, and VPNs.
Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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IT Support Specialist
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Cheltenham, Gloucestershire, United Kingdom Fruition IT Full timeJob OverviewFruition IT is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues.Key Responsibilities:Provide technical support for hardware, software, and network issues,...
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IT Support Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Fruition IT Full timeJob OverviewFruition IT is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues.Key Responsibilities:Provide technical support for hardware, software, and network issues,...
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Cheltenham, Gloucestershire, United Kingdom Fruition IT Full timeJob OverviewWe are seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT support team at Fruition IT. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues.Key Responsibilities:Provide technical support for hardware, software, and network...
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Cheltenham, Gloucestershire, United Kingdom Fruition IT Full timeJob OverviewWe are seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT support team at Fruition IT. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues.Key Responsibilities:Provide technical support for hardware, software, and network...
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Cheltenham, Gloucestershire, United Kingdom Fruition IT Full timeJob Summary:Fruition IT is seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. As a 2nd Line IT Support Engineer, you will be responsible for providing timely and effective support to end-users, managing escalated issues, and ensuring a high level of service across various IT systems.Key...
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