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IT Support Specialist
2 months ago
About the Role:
Fruition IT is seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. As a key member of our team, you will be responsible for providing timely and effective support to end-users, managing escalated issues, and ensuring a high level of service across various IT systems.
Key Responsibilities:
- Provide 2nd line support for hardware, software, and network issues, escalating to 3rd line when necessary.
- Diagnose and resolve escalated IT incidents related to desktops, servers, networks, and other IT infrastructure.
- Manage and support Windows OS environments, Active Directory, Office 365, and other enterprise systems.
- Configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.
- Monitor and maintain IT systems, performing regular health checks and proactive maintenance.
- Collaborate with 1st line support engineers to ensure seamless issue resolution and knowledge sharing.
- Document IT issues, solutions, and processes in the ticketing system.
- Assist in IT projects such as system upgrades, migrations, and new technology implementations.
- Provide exceptional customer service and ensure timely communication with end-users.
- Stay up-to-date with the latest industry trends and technologies to continuously improve support services.
Requirements:
- Proven experience in a 2nd line IT support role.
- Strong troubleshooting skills with Windows operating systems and Microsoft Office suite.
- Experience with Active Directory, Group Policy, DNS, DHCP, and other core networking services.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of network infrastructure including TCP/IP, routers, switches, firewalls, and VPNs.
- Experience with ticketing systems and remote support tools.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure and prioritise tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Training and certification programs.
- Friendly and collaborative work environment.
If you are a motivated and experienced IT professional looking for a new challenge, please apply to this advert and we will be in contact to discuss further.
