Technical Service Expert
3 weeks ago
Are you a skilled IT professional looking for a new challenge? Benjamin Edwards, a reputable client based in Spalding, is seeking an IT Support Specialist to join their dedicated IT team.
This is an exciting opportunity to work within a growing business, providing technical support and advice to ensure the smooth operation of our IT infrastructure.
- Your main responsibilities will include serving as a primary contact for all IT issues via Helpdesk Ticket System, deputising for the IT Manager in their absence, ensuring consistent connectivity to networks for all staff at all times, and reviewing and delivering hardware and software for all users.
- You will provide technical support for client and network hardware, software, and IT infrastructure, including networking, VOIP/Telecoms, SQL server, Cloud-based (Azure) Servers, system firewall access, endpoint security, and the current ERP system (Microsoft Dynamics NAV).
Salary and Benefits
Estimated Salary: £42,000 - £52,000 per annum
- Company performance bonus
- 25 days holidays
- 5% match pension
- Sickness cover
Requirements
- A proven track record of maintaining an IT network across multiple sites is required.
- Excellent knowledge of best practice in data protection and network security is necessary.
- Proven documentation and maintenance skills for back-up systems/business continuity plans are essential.
- Technical qualifications or experience with strong awareness of technological developments are desired.
- Ability to identify continual improvements and advise to the business and users is important.
- Excellent analytical skills using relevant analysis platforms are required.
- Excellent administration and organisational skills are necessary.
- Excellent communication and customer service skills operating a ticketing system are essential.
- Self-motivation, enthusiasm, and excellent problem-solving skills are desired.
- Advanced computer literacy, including Microsoft Products and ERP systems, is required.
- Excellent knowledge of standard IT principles, processes, and procedures is necessary.
- A good understanding of procurement, budgeting, and cost management is desired.
- A good understanding of operational business processes and procedures is necessary.
- Adaptability to relevant organisational policies is required.
- A good understanding of GDPR legislation and requirements is necessary.
- The ability to understand key business plans and associated technological requirements is desired.
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