Technical Services Representative
5 hours ago
We are seeking an experienced IT Support Specialist to join our team at Benjamin Edwards. As an IT Support Specialist, you will be responsible for providing technical assistance and support to the company's IT infrastructure.
Responsibilities:
- Provide first-line technical support for all IT-related issues
- Manage and maintain hardware and software configurations
- Ensure consistent network connectivity for all staff members
- Develop and implement cybersecurity policies and procedures
- Collaborate with third-party partners to resolve incidents and improve service provision
- Provide high-quality advice and technical guidance to business teams
- Ensure reliable service and strong relationships with all business stakeholders
Salary and Benefits:
We offer a competitive salary of £38,500 per annum, plus benefits including company performance bonus, 25 days holidays, 5% match pension, and sickness cover.
Requirements:
- Proven track record of maintaining an IT network across multiple sites
- Excellent knowledge of best practice in data protection and network security
- Proven track record of documenting and maintaining back-up systems/business continuity plans
- Technically qualified/experienced with strong awareness of technological developments
- Ability to identify continual improvements and advise to the business and users
- Excellent analytical skills using relevant analysis platforms
- Excellent administration and organisational skills
- Excellent communication and customer service skills operating a ticketing system
- Self-motivated, enthusiastic with excellent problem-solving skills
- Advanced computer literacy, including Microsoft Products and ERP systems
- Excellent knowledge of standard IT principles, processes and procedures
- Good understanding of procurement, budgeting and cost management
- Good understanding of operational business processes and procedures
- Adaptability to relevant organisational policies
- Good understanding of GDPR legislation and requirements
- Ability to understand of key business plans and associated technological requirements
- Experience of managing third party partner contracts
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