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Corporate Client Liaison

2 months ago

Manchester, United Kingdom Close Brothers Group Full time
About the Role

We are seeking a highly skilled and detail-oriented Client Support Specialist to join our team at Close Brothers Group. As a key member of our Corporate Client team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our business.

Key Responsibilities
  • Client Communication: Act as the primary point of contact for clients, responding to queries and resolving issues in a timely and professional manner.
  • Facilitation: Collaborate with Corporate Managers to understand client needs and provide training on our systems to ensure seamless integration.
  • Documentation: Ensure accurate and timely documentation of client interactions and transactions.
  • Reporting: Provide regular reports to the Client Manager team, auditors, and regulatory bodies as required.
  • Compliance: Ensure adherence to all governance and compliance requirements, including regulatory reporting and reviewing activities.
Requirements
  • Excellent Communication: Possess strong verbal and written communication skills, with the ability to effectively communicate with clients and internal stakeholders.
  • Attention to Detail: Demonstrate a high level of attention to detail, with a focus on accuracy and precision in all aspects of the role.
  • Problem-Solving: Possess excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork: Work collaboratively as part of a team, with a focus on delivering exceptional results and supporting colleagues.
Desirable Qualifications
  • Client Support Experience: Previous experience in a client support or customer support role, with a focus on delivering exceptional service.
  • Industry Knowledge: Familiarity with the invoice finance industry and its operations.
  • Professional Qualifications: Pursuing or holding a professional qualification, such as ABFA.