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Customer Relations Specialist

2 months ago

London, Greater London, United Kingdom Kone México Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Relations Specialist to join our team at Kone México. As a key member of our sales support team, you will provide administrative support to our salespersons and supervisors, enabling them to maximize their time spent on customer-facing activities.

Key Responsibilities
  • Provide administrative support to salespersons and supervisors, including general maintenance operation support, delivery operations support, and sales support.
  • Specialize in areas such as public tenders, repair tendering, customer reporting, PR/PO creation, and fleet management.
  • Interact with salespersons, supervisors, field technicians, Kone Customer Care Organization, and Shared Service Centres (SSC).
  • Perform administrative tasks, including requisitions for parts and labor, quotes, and reporting.
  • Develop strong relationships with operations to ensure accuracy of information.
  • Closes down work orders in Maximo and Salesforce.
  • Completes works tracker and tick off from Insurance Tracker.
  • Manage customer calls and quote volumes.
  • Provide excellent customer service and handle customer questions and inquiries.
Requirements
  • Previous office-based sales experience is beneficial.
  • Understanding of targets and managing sales funnels and results is desirable.
  • Experience in managing quotes is desirable.
  • Ability to influence and negotiate.
  • Good customer service experience.
  • Handling customer questions & inquiries.
  • Can-do attitude and ambitious.
  • Flexible working mindset.
  • Good written and spoken English.
  • Good IT skills, including advanced Excel.
  • Knowledge of SAP, Salesforce & Maximo is desirable.
What We Offer
  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • Quarterly Commission
  • Kone Discounts
  • Hybrid working after probation period