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Programme Coordinator

2 months ago

Bristol, Bristol, United Kingdom Best Practice Network Full time
{"About the Role:

The Programme Coordinator is a vital position within the Best Practice Network, responsible for delivering high-quality programmes and providing exceptional customer service. This role requires a high level of organization, coordination, and communication skills to ensure the smooth delivery of programmes and support to learners.

Key responsibilities include responding to enquiries, processing programme applications, booking and managing events, updating programme resources, and ensuring successful applicants have access to necessary guidance and materials. The Programme Coordinator will also be responsible for tracking participant engagement, providing support and encouragement, and maintaining participant management systems.

The ideal candidate will be reliable, hardworking, and professional, with proven customer service-related experience. They will be able to lead with confidence, build strong working relationships, and possess excellent communication and organizational skills. The Programme Coordinator will be highly competent in using MS Office and Teams, and will be driven to see things through to successful completion and results.

Our Benefits:

The Best Practice Network offers a range of benefits to its employees, including 28 days holiday, a healthcare plan, life insurance, and a pension scheme. Employees also have access to flexible benefits, including extra holiday, dental, and gym membership. The company is committed to providing a supportive and inclusive working environment, where all colleagues can thrive and reach their full potential.

About You:

We are looking for a highly motivated and organized individual to join our team as a Programme Coordinator. If you are a customer-focused professional with excellent communication and organizational skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

Responsibilities:

The Programme Coordinator will be responsible for the following tasks:

  • Respond to enquiries through various platforms, including Zendesk, email, and phone calls
  • Process programme applications to ensure completeness and eligibility, and notify applicants of the outcomes of their applications
  • Book and manage events in relation to programme delivery and workforce training
  • Update, format, and edit programme resources to adhere to company standards and branding guidelines
  • Ensure successful applicants have access to guidance, learning materials, and systems required for the completion of their programme
  • Set up contracts and work schedules for associates and venues, including raising purchase orders
  • Support the delivery workforce as appropriate
  • Track participants engagement, providing care, support, and encouragement through to completion of programme
  • Maintain participant management systems, including programme, cohort, and group allocations, progress, correspondence, etc.
  • Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/track them when they occur


Requirements:

The ideal candidate will have the following skills and qualifications:

  • Proven customer service-related experience
  • Excellent communication and organizational skills
  • Ability to lead with confidence and make informed decisions
  • Ability to build and demonstrate strong working relationships at all levels
  • Highly competent in using MS Office and Teams
  • Driven to see things through to successful completion and results
  • Highly numerate and literate


What We Offer:

The Best Practice Network offers a range of benefits to its employees, including 28 days holiday, a healthcare plan, life insurance, and a pension scheme. Employees also have access to flexible benefits, including extra holiday, dental, and gym membership. The company is committed to providing a supportive and inclusive working environment, where all colleagues can thrive and reach their full potential.

How to Apply:

If you are a highly motivated and organized individual with excellent communication and organizational skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

Contact Information:

For more information about this role, please contact [insert contact information].

Equal Opportunities:

The Best Practice Network is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a supportive and inclusive working environment, where all colleagues can thrive and reach their full potential.

Disclaimer:

The Best Practice Network is a registered charity and a company limited by guarantee. The information contained in this job description is accurate at the time of publication and is subject to change. The Best Practice Network reserves the right to modify or withdraw this job description at any time without notice.