Programme Coordinator
2 weeks ago
At Best Practice Network, we're passionate about empowering educational professionals to deliver exceptional results. Our mission is to support and train educators to be the best they can be, transforming the lives of children and young people. We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development, and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We're adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
About the RoleThe Programme Coordinator plays a vital role in delivering high-quality programmes, requiring excellent customer service, efficient coordination of the learner journey, and effective support and coordination services. Reporting to the Senior Coordinator, this role involves working closely with the team, Candidate Support Managers, and other departments to ensure an outstanding end-to-end experience for participants.
Key Responsibilities- Respond to enquiries through various platforms, ensuring prompt, efficient, and courteous responses.
- Process programme applications, ensuring completeness and eligibility.
- Notify applicants of application outcomes.
- Book and manage events related to programme delivery and workforce training.
- Inform participants of event details.
- Update, format, and edit programme resources to adhere to company standards and branding guidelines.
- Ensure successful applicants have access to guidance, learning materials, and systems required for programme completion.
- Set up contracts and work schedules for associates and venues, including raising purchase orders.
- Support the delivery workforce as needed.
- Track participant engagement, providing care, support, and encouragement through programme completion.
- Maintain participant management systems, including programme, cohort, and group allocations, progress, and correspondence.
- Pre-empt withdrawals and deferrals, offering support and managing/tracking them when they occur.
- Work with colleagues to document and improve processes.
- Take ownership of and provide visibility into progress towards KPIs.
- Role model values, including working collaboratively, striving for excellence, working with integrity, and undertaking continual learning.
- Adhere to Best Practice Network and Supporting Education's policies and standards.
We're looking for a reliable, hardworking, and professional individual with proven customer service-related experience. You'll possess an excellent customer service manner, both written and spoken, and be able to organise, plan, and prioritise time and tasks effectively. You'll also be highly competent using MS Office and Teams, demonstrate accuracy and attention to detail, and be highly numerate and literate.
Our Benefits- 28 days holiday, with an extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays.
- We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We'll both add money into your pension pot after 3 months.
- Get 25% off online learning resources for year 1 to GCSE with EdPlace.
- Choose what flexible benefits you want after you've passed probation, including buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars, and give as you earn.
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