Service Operations Manager
6 days ago
About Pembrook Resourcing
">We are excited to announce the recruitment of a highly skilled Service Operations Manager to join our client's team in the UK.
About the Role
">This is a unique opportunity for a results-driven professional to take on a leadership position and drive business success. As Service Operations Manager, you will be responsible for overseeing the day-to-day operations of the Aftersales department, ensuring seamless delivery of services and exceeding customer expectations.
Key Responsibilities
">- Oversee the day-to-day operations of the Aftersales department;
- Develop and implement strategies to improve CSI results and customer satisfaction;
- Lead and motivate a large team of professionals to achieve business objectives;
- Monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales.
Requirements
">To succeed in this role, you will need to have:
- Extensive experience in running a Service/Aftersales department within a main dealership in the UK;
- Strong technical background and knowledge of departmental KPIs;
- Ability to command respect, trust, and set the pace for the team;
- Excellent problem-solving skills and ability to identify solutions for core issues;
- Good understanding of modern motivational techniques.
What We Offer
">In return for your expertise and dedication, our client offers a competitive salary package including:
£70,000 - £90,000 per annum
Benefits
">The successful candidate will also benefit from working for a fantastic brand and company, with opportunities for career growth and development.
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