Sales and Retention Director

1 month ago


East Kilbride, South Lanarkshire, United Kingdom Frasers Group Full time
About the Role

This is a full-time position reporting directly into the General Manager, responsible for driving new member sales, maximising retention, and overall growth of the live member movement through various strategies inside and outside the gym.

Key Responsibilities
  • Support the General Manager and wider team in the successful operation of the gym.
  • Develop and implement strategies to increase lead generation both internally and externally.
  • Monitor dashboards and KPIs, communicating key insights to the wider team.
  • Drive all revenue lines from membership sales to product and secondary sales to drive profitability of the gym.
  • Prepare and deliver monthly sales presentations to the wider management team.
  • Build key relationships with local businesses to evolve local partnerships.
  • Develop the #WeMoveBusinesses membership opportunities (both new and existing).
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
  • Buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate.
  • Deliver honest, constructive feedback regularly to support all team members in achieving their potential.
Requirements
  • Passion for health, fitness, and wellness.
  • Strong leadership qualities.
  • Adaptability in communication style.
  • A positive, solutions-driven mindset in the face of adversity.
  • A member champion mentality with exceptional interpersonal skills.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.
About Us

Frasers Group is a dynamic and ambitious company that values innovation, teamwork, and customer satisfaction. We offer a range of benefits, including 20% discount across all Frasers Group facias, eligibility for the Fearless 1000 bonus scheme, and free gym membership.

We are looking for a talented individual who shares our values and is passionate about delivering exceptional results. If you are a motivated and ambitious professional with a keen interest in sales and retention, we encourage you to apply for this exciting opportunity.



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