Care and Support Specialist

1 week ago


London, Greater London, United Kingdom Royal British Legion Trading Ltd Full time

Royal British Legion Trading Ltd is a leading charity supporting the Armed Forces community. We are committed to making a difference in the lives of those who have served.

Job Description:

We are seeking an experienced Care and Support Specialist to join our team. As a key member of our staff, you will provide specialist advice, guidance, and support to individuals living with long-term illnesses or disabilities, as well as their families.

Your primary responsibility will be to deliver a comprehensive Independent Living Advice (ILA) service, empowering individuals to take control of their lives. You will work closely with Occupational Therapists and other healthcare professionals to assess eligibility for support services and provide guidance on available options.

You will manage a diverse caseload, covering matters related to care assessments, care fees, Disabled Facilities Grants, equipment, and minor adaptations. Your expertise will also extend to Direct Payments, personal budgets, disability advocacy, and access to various grants and funding streams.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike. You should be proficient in using collaboration tools to work remotely and occasionally travel for team meetings.

Key Responsibilities:
  • Deliver high-quality ILA services via telephone, email, and face-to-face meetings
  • Manage a complex caseload, identifying and researching services required to achieve desired outcomes
  • Collaborate with RBL services to provide a fully integrated and person-centred experience
  • Conduct person-centred and holistic assessments to establish eligibility for support services

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus a generous holiday allowance and pension scheme contributions. As a valued member of our team, you will enjoy flexible working arrangements and the opportunity to make a real difference in the lives of our Armed Forces community.

About Us:

Royal British Legion Trading Ltd is a diverse and inclusive organisation, committed to reflecting the diversity of the Armed Forces community. We welcome applications from candidates of all backgrounds and personal characteristics. If you require this job description in an alternative format, please contact us.



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