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Transport Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Wincanton Full time
Job Description

Job Title: Transport Team Manager

Job Summary:

We are seeking an experienced Transport Team Manager to join our team at Wincanton. As a Transport Team Manager, you will be responsible for leading a team of drivers and administrative staff to ensure the efficient and effective management of transport operations.

Key Responsibilities:

  • Leadership and Management: Provide leadership, direction, and support to the transport team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Team Management: Manage a team of drivers, providing supervision, training, and performance management to ensure that drivers are competent, compliant, and motivated to perform their duties effectively.
  • Fleet Management: Manage the company's fleet of vehicles, including maintenance, repair, and inspection schedules.
  • Customer Service: Ensure that customer service standards are met or exceeded by the transport team.
  • Compliance: Ensure compliance with all relevant laws, regulations, and industry standards governing transport operations.
  • Performance Analysis: Monitor and analyse key performance indicators (KPIs) and metrics related to transport operations.
  • Risk Management: Identify potential risks, hazards, and vulnerabilities in operational processes and implement risk mitigation strategies and contingency plans.
  • Operational Issues: Resolve operational issues, challenges, and conflicts in a timely and effective manner.
  • Performance Evaluation: Set performance expectations and standards for the team and hold team members accountable for meeting goals and targets.
  • Communication: Foster open communication and collaboration within the team and across departments.

Requirements:

  • Experience: Proven experience in transport management, with a track record of successfully leading teams and driving operational excellence.
  • Leadership and Management Skills: Strong leadership and management skills, with the ability to motivate, inspire, and develop teams to achieve goals and deliver results.
  • Organisational and Analytical Skills: Excellent organisational, analytical, and problem-solving abilities, with a focus on continuous improvement and innovation.
  • Communication and Interpersonal Skills: Effective communication and interpersonal skills, with the ability to collaborate and build relationships with diverse stakeholders.
  • Industry Knowledge: Knowledge of industry best practices, regulatory requirements, and quality management systems relevant to operations management.

Key Skills:

  • Leadership and Motivation: Ability to lead, motivate, and inspire a team of drivers, porters, and administrative staff to achieve departmental goals and objectives.
  • Transport Operations Management: Proficiency in managing transport operations, including vehicle dispatching, driver scheduling, and customer service, to ensure efficient and effective service delivery.
  • Management and Supervision: Strong management skills to recruit, train, develop, and supervise transport personnel, including drivers, porters, and administrative staff.
  • Customer Service Orientation: Strong customer service orientation with a commitment to meeting or exceeding customer expectations and delivering exceptional service in a timely and professional manner.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills to effectively convey information, instructions, and feedback to team members, customers, and stakeholders.
  • Safety Culture: Commitment to promoting a safety-first culture and ensuring compliance with health and safety standards, policies, and procedures to minimize accidents, injuries, and risks in transport operations.
  • Analytical and Data Interpretation Skills: Strong analytical and data interpretation skills to monitor and analyse transport metrics, key performance indicators (KPIs), and performance trends, and identify opportunities for improvement.
  • Adaptability: Ability to adapt to changing priorities, operational conditions, and customer requirements, and to work effectively in a fast-paced and dynamic environment with shifting demands and deadlines.